Responsible Gaming

1. Our Responsible Gaming Commitment

jiliji operates under the regulatory oversight of PAGCOR and adheres to strict responsible gaming standards. We believe that online gaming should be a form of entertainment — exciting, enjoyable, and always within your control. When gaming becomes problematic, it affects not just your finances, but your relationships, mental health, and overall quality of life.

That's why we've built comprehensive player protection measures into every aspect of our platform. From mandatory cooling-off periods to permanent self-exclusion, from deposit limits to reality checks, we provide the tools you need to stay in control. But tools alone aren't enough — awareness is key. This page will help you recognize warning signs, understand the risks, and access support when you need it.

1.1 What is Problem Gambling?

Problem gambling, also known as gambling addiction or compulsive gambling, occurs when gambling behavior becomes harmful and difficult to control. It's not about how much you gamble or how often — it's about the impact gambling has on your life. Problem gambling can affect anyone, regardless of age, income, education, or background.

Common signs of problem gambling include:

• Chasing Losses: Continuing to gamble to win back money you've lost, often leading to even bigger losses.
• Lying About Gambling: Hiding how much time or money you spend gambling from family, friends, or yourself.
• Gambling with Money You Can't Afford to Lose: Using money meant for rent, bills, food, or other essentials.
• Neglecting Responsibilities: Missing work, school, or family commitments because of gambling.
• Borrowing Money to Gamble: Taking out loans, using credit cards, or borrowing from friends and family to fund gambling.
• Feeling Anxious or Irritable: Experiencing mood swings, anxiety, or irritability when you're not gambling or when you try to cut back.
• Loss of Interest in Other Activities: Giving up hobbies, social activities, or time with loved ones in favor of gambling.
• Gambling to Escape Problems: Using gambling as a way to avoid dealing with stress, depression, or other life challenges.

If you recognize any of these signs in yourself or someone you know, it's important to seek help. Problem gambling is treatable, and recovery is possible with the right support.

2. Self-Assessment: Check Your Gaming Habits

Honest self-reflection is the first step toward maintaining healthy gaming habits. Take a moment to answer these questions truthfully. There are no right or wrong answers — this is just for your own awareness.

3. Player Protection Tools at jiliji

We've built a comprehensive suite of responsible gaming tools directly into your account dashboard. These tools are designed to help you maintain control over your gaming activity and spending. All tools are confidential, and using them will not affect your account status or eligibility for promotions.

3.1 Deposit Limits

Set daily, weekly, or monthly limits on how much money you can deposit into your jiliji account. Once a limit is set, you cannot increase it for 24 hours (to prevent impulsive decisions). Decreases take effect immediately. To set deposit limits:

• Log in to your jiliji account
• Navigate to Account Settings → Responsible Gaming
• Select "Deposit Limits" and choose your preferred timeframe and amount
• Confirm your selection

3.2 Loss Limits

Set maximum loss amounts over specific timeframes (daily, weekly, monthly). This helps you control how much you're willing to lose while keeping the fun in gaming. Once a loss limit is reached, you'll be unable to place further bets until the limit resets.

3.3 Session Time Limits

Decide in advance how long you want to play in a single session. You can set reminders (e.g., every 30 minutes) or automatic logout after a specified period. Time limits help prevent extended gaming sessions that can lead to fatigue and poor decision-making.

3.4 Reality Checks

Receive periodic pop-up notifications showing how long you've been playing, how much you've wagered, and your current balance. Reality checks bring awareness to your gaming activity and help you make informed decisions about whether to continue or take a break.

3.5 Cooling-Off Periods (24 Hours to 6 Months)

Need a short break? Request a cooling-off period ranging from 24 hours to 6 months. During this time:

• Your account will be temporarily locked
• You won't receive promotional emails or notifications
• You can withdraw any remaining balance
• The cooling-off period cannot be reversed until it expires

To request a cooling-off period, contact our support team or use the self-exclusion tool in your account settings.

3.6 Self-Exclusion (6 Months to Permanent)

Self-exclusion is a more serious step for players who need long-term protection from gambling. When you self-exclude:

• Your account is immediately closed for the duration you specify (minimum 6 months, maximum permanent)
• You are removed from all marketing databases
• Your personal information is flagged to prevent creating new accounts
• You cannot reactivate your account during the exclusion period, even if you change your mind
• Any remaining balance can be withdrawn after identity verification

For permanent self-exclusion, your account is closed indefinitely with no option for reactivation. To self-exclude, contact [email protected] with "Self-Exclusion Request" in the subject line, or use the self-exclusion tool in your account settings.

3.7 Account Closure

If you simply want to stop using jiliji without formal self-exclusion (e.g., you're moving to a different platform, no longer interested, etc.), you can request permanent account closure. Contact our support team, and we'll process your request within 7 business days.

4. Responsible Gaming Guidelines

Whether you're a casual player or a more experienced gambler, these practical guidelines can help you maintain a healthy relationship with gaming:

4.1 Set a Budget — and Stick to It

Before you start playing, decide how much money you can afford to lose. This should be money you're comfortable parting with — never use funds meant for rent, bills, food, or savings. Once you hit your budget, stop playing. Never chase losses by depositing more.

4.2 Treat Gaming as Entertainment, Not Income

jiliji offers exciting games with the potential for wins, but the house always has an edge in the long run. Think of gambling like going to the movies or dining out — you're paying for entertainment. If you win, that's a bonus. Never gamble with the expectation of making money or solving financial problems.

4.3 Set Time Limits

Decide in advance how long you'll play, and use our session time limit tools to enforce it. Extended gaming sessions can lead to fatigue, poor judgment, and impulsive decisions. Take regular breaks, and don't let gaming interfere with work, relationships, or responsibilities.

4.4 Don't Gamble Under the Influence

Alcohol and drugs impair judgment and increase the likelihood of impulsive, risky decisions. Never gamble while intoxicated or under the influence of any substance that affects your decision-making ability.

4.5 Never Chase Losses

Losing is part of gambling. Trying to win back losses by betting more (chasing) almost always leads to bigger losses and deeper problems. If you lose your budgeted amount, accept it and walk away. There's always another day.

4.6 Balance Gaming with Other Activities

Make sure gambling is just one of many activities in your life. Maintain hobbies, spend time with friends and family, exercise, and pursue other interests. If gambling starts to crowd out other activities, it's a warning sign.

4.7 Watch for Warning Signs

Stay aware of your own behavior. If you notice any of the problem gambling signs listed earlier, take action immediately. Use our player protection tools, talk to someone you trust, or contact a professional support organization.

4.8 Talk About It

Don't suffer in silence. If you're struggling with gambling, talk to a trusted friend, family member, or counselor. The more isolated you feel, the harder it becomes to address the problem. Support is available — you just have to reach out.

5. Support for Family and Friends

Problem gambling doesn't just affect the gambler — it impacts families, relationships, and communities. If someone you care about is struggling with gambling, here's how you can help:

5.1 Recognize the Signs

Look for the warning signs: unexplained financial problems, lying about whereabouts or spending, mood swings, withdrawal from family and friends, neglecting responsibilities, or borrowing money frequently.

5.2 Approach with Compassion, Not Judgment

Problem gambling is a recognized addiction, not a moral failing. Approach the person with empathy and concern, not anger or blame. Choose a calm, private moment to express your concerns and offer support.

5.3 Encourage Professional Help

Suggest that they contact a professional counseling service, use jiliji's self-exclusion tools, or reach out to organizations like Gamblers Anonymous Philippines. Offer to help them make the call or accompany them to a meeting if appropriate.

5.4 Set Boundaries

While it's important to be supportive, don't enable the gambling behavior. Avoid lending money, covering debts, or making excuses. Set clear boundaries about what you're willing and not willing to do.

5.5 Take Care of Yourself

Supporting someone with a gambling problem can be emotionally draining. Make sure you're also getting support — whether through counseling, support groups for families of problem gamblers, or trusted friends.