Terms & Conditions

1. Agreement to Terms

By registering an account, depositing funds, placing bets, or otherwise using jiliji's services (the "Services"), you ("User," "you," or "your") enter into a legally binding agreement with jiliji ("we," "us," or "our"). These Terms & Conditions (the "Terms") govern your use of our website, mobile applications, and all related services.

If you do not agree with any part of these Terms, you must immediately cease using our Services and close your account. Continued use of jiliji constitutes acceptance of these Terms, as well as our Privacy Policy and Responsible Gaming Policy, which are incorporated herein by reference.

1.1 Eligibility Requirements

To use jiliji's Services, you must meet all of the following eligibility criteria:

• Age: You must be at least 21 years old. We strictly prohibit underage gambling and employ age verification measures to ensure compliance.
• Location: You must be physically located in a jurisdiction where online gambling is legal. While jiliji primarily serves the Philippine market, users must comply with all local laws governing online gaming activities.
• Capacity: You must have the legal capacity to enter into binding contracts under applicable law. If you are prohibited from using online gambling services due to legal restrictions, addiction, self-exclusion programs, or other reasons, you must not register or use our Services.
• Identity: You may register only one account per person. Multiple accounts, shared accounts, or accounts registered under false identities are strictly prohibited and will result in immediate termination and forfeiture of funds.
• Prohibited Jurisdictions: Users located in jurisdictions where online gambling is prohibited (including but not limited to certain U.S. states, France, Australia, and jurisdictions on sanctions lists) are not permitted to use jiliji.

1.2 Account Registration and Verification

When you register for a jiliji account, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use or security breach.

We reserve the right to request identity verification documents (government-issued ID, proof of address, payment method verification) at any time. Failure to provide requested documents within 14 days may result in account suspension and withdrawal restrictions. All documents are handled in accordance with our Privacy Policy and Philippine data protection regulations.

2. Deposits, Withdrawals, and Financial Terms

2.1 Deposits

jiliji accepts deposits via GCash, Maya, QR Ph, GrabPay, bank transfer (BPI, BDO, Metrobank, UnionBank, and others), 7-Eleven cash vouchers, and cryptocurrency (USDT). All deposits are subject to the following terms:

• Minimum deposit amounts vary by payment method but generally start at ₱100 for e-wallets and ₱200 for bank transfers.
• Deposits are typically credited to your account within 5 minutes for e-wallets and instant payment methods, and within 1-24 hours for bank transfers depending on the bank's processing time.
• We do not charge deposit fees, but your payment provider may impose their own transaction fees.
• Deposits must come from a payment method registered in your own name. Third-party deposits are prohibited and will be refunded minus any applicable processing fees.
• All funds deposited are held in segregated accounts separate from operational funds, in accordance with Philippine gaming regulations.

2.2 Withdrawals

You may request a withdrawal of available funds at any time, subject to the following conditions:

• Verification: Your account must be fully verified (identity, address, and payment method) before your first withdrawal. Subsequent withdrawals may require additional verification at our discretion.
• Minimum Withdrawal: The minimum withdrawal amount is ₱500 for most methods.
• Processing Time: Withdrawals are typically processed within 24-48 hours for e-wallets (GCash, Maya) and 2-5 business days for bank transfers. Cryptocurrency withdrawals are processed within 12-24 hours.
• Withdrawal Limits: Standard accounts have a daily withdrawal limit of ₱500,000 and a monthly limit of ₱10,000,000. VIP accounts have higher limits based on tier.
• Same Method Policy: Withdrawals must be made to the same payment method used for deposit whenever possible. If this is not feasible, we may request additional verification.
• Fees: jiliji does not charge withdrawal fees for the first three withdrawals per month. Additional withdrawals may incur a small processing fee (typically 1-2% depending on the method). Your payment provider may also charge their own fees.
• Wagering Requirements: All deposited funds must be wagered at least 1x (one time) before withdrawal to comply with anti-money laundering regulations. Bonus funds have separate wagering requirements as outlined in the applicable bonus terms.

2.3 Currency and Conversion

All transactions on jiliji are conducted in Philippine Pesos (PHP / ₱). If you deposit in another currency, your payment provider or bank will handle the conversion, and applicable exchange rates and fees will apply. jiliji is not responsible for currency conversion fees or unfavorable exchange rates imposed by third parties.

2.4 Anti-Money Laundering (AML) Compliance

jiliji maintains strict anti-money laundering policies in accordance with Philippine law and international standards. We monitor all transactions for suspicious activity. Any accounts suspected of money laundering, fraud, or other illegal activity will be immediately suspended, and all relevant information will be reported to the appropriate authorities. Funds in such accounts may be frozen pending investigation.

3. Betting Rules and Game Conduct

3.1 General Betting Principles

All bets placed on jiliji are final once confirmed. You are responsible for ensuring the accuracy of your bets before submission. We reserve the right to void bets in the following circumstances:

• Bets placed after an event has started (unless the specific market is designated as "live betting").
• Bets placed due to an obvious error or technical malfunction (e.g., incorrect odds displayed).
• Bets that violate these Terms or any applicable game rules.
• Bets placed by users in prohibited jurisdictions or in violation of eligibility requirements.
• Bets placed using bonus funds in violation of bonus terms.

3.2 Casino Games

All casino games (slots, table games, live dealer games, fishing games, bingo) are provided by certified third-party game providers. Each game uses a certified Random Number Generator (RNG) to ensure fair and unpredictable outcomes. Game rules, payout percentages (RTP), and specific terms are available in each game's information section.

We do not control or influence game outcomes. Disputes regarding game results are resolved according to the game provider's records, which are considered final. You agree that the game provider's determination of game outcomes is binding.

3.3 Sports Betting

Sports betting is subject to the specific rules of each sport and market. Settlement of bets is based on official results as determined by the relevant sports governing body. In cases of disputes, ambiguity, or postponed/abandoned events, we follow industry-standard settlement rules, which are available in our Sportsbook Rules document.

We reserve the right to limit or refuse bets from any user at our discretion, particularly in cases of suspected arbitrage betting, bonus abuse, or exploitation of errors.

3.4 Prohibited Activities

The following activities are strictly prohibited and will result in immediate account termination and forfeiture of funds:

• Collusion and Fraud: Colluding with other players, using bots or automated betting systems, exploiting software vulnerabilities, or engaging in any form of fraudulent activity.
• Bonus Abuse: Creating multiple accounts to claim bonuses, coordinated betting to clear wagering requirements with minimal risk, or any other abuse of promotional offers.
• Arbitrage Betting: Systematically exploiting odds discrepancies between jiliji and other platforms or markets.
• Chip Dumping: Deliberately losing to transfer funds to another player in skill-based games.
• Money Laundering: Using jiliji to launder funds, deposit without intention to play, or engage in suspicious transaction patterns.
• Underage Gambling: Allowing minors to use your account or assisting anyone under 21 in gambling activities.

4. Bonuses and Promotions

jiliji offers various bonuses and promotions to enhance your gaming experience. All bonuses are subject to specific terms and conditions, which are detailed on the relevant promotion page. General bonus principles include:

• Eligibility: Bonuses are available only to eligible users who meet the specified criteria (new players, deposit requirements, game restrictions, etc.).
• Wagering Requirements: Bonus funds and winnings from bonus funds are subject to wagering requirements (typically 20x-40x depending on the promotion) before they can be withdrawn. Only bets made with real money and bonus funds count toward wagering requirements.
• Game Contributions: Different games contribute differently to wagering requirements. Slots typically contribute 100%, while table games may contribute 10-20% or be excluded entirely.
• Time Limits: Bonuses and wagering requirements must be fulfilled within a specified timeframe (typically 7-30 days) or they will expire.
• Maximum Bet: When playing with bonus funds, maximum bet limits apply (typically ₱100-500 per spin/bet depending on the bonus).
• One Bonus Per User: Unless otherwise stated, only one active bonus is allowed per user, per household, per IP address at any given time.
• Withdrawal Restrictions: Withdrawing funds before completing wagering requirements will result in forfeiture of the bonus and any winnings derived from it.
• Abuse Prevention: We reserve the right to void bonuses and winnings if we detect bonus abuse, including but not limited to creating multiple accounts, low-risk betting strategies, or any attempt to exploit promotional offers.

jiliji reserves the right to modify, suspend, or cancel any promotion at any time without prior notice. In the event of a dispute regarding bonus terms, our decision is final.

5. Responsible Gaming and Self-Exclusion

jiliji is committed to promoting responsible gaming and providing tools to help players maintain control over their gambling activities. We strongly encourage all players to gamble responsibly and within their means.

5.1 Responsible Gaming Tools

We offer the following responsible gaming features, accessible through your account settings:

• Deposit Limits: Set daily, weekly, or monthly deposit limits to control your spending.
• Session Time Limits: Set reminders or automatic logout after a specified time period.
• Loss Limits: Set maximum loss limits over specific timeframes.
• Reality Checks: Receive periodic notifications showing how long you've been playing and your current session balance.
• Self-Assessment: Access self-assessment questionnaires to evaluate your gambling behavior.

5.2 Self-Exclusion and Account Closure

If you feel you need a break from gambling, you may request a temporary cooling-off period (24 hours to 6 months) or permanent self-exclusion. During self-exclusion:

• Your account will be locked and inaccessible.
• You will be removed from all marketing communications.
• Any remaining balance can be withdrawn after verification.
• You will not be able to create a new account or reactivate your account during the exclusion period.
• For permanent self-exclusion, your account will be closed indefinitely with no option for reactivation.

To request self-exclusion, contact our support team at [email protected] or use the self-exclusion tool in your account settings. Self-exclusion requests are processed immediately and cannot be reversed during the exclusion period.

5.3 Seeking Help

If you or someone you know has a gambling problem, we encourage you to seek professional help. Resources include:

• PAGCOR Responsible Gaming Program: Information and resources available through the Philippine gaming regulator.
• Gamblers Anonymous Philippines: Support groups and counseling services.
• National Center for Mental Health: Professional counseling and treatment programs.

Remember: Gambling should be entertainment, not a way to make money. Never gamble more than you can afford to lose, and never chase losses. If gambling is negatively affecting your life, relationships, or finances, please seek help immediately.

6. Privacy and Data Protection

Your privacy is important to us. We collect, use, and protect your personal information in accordance with our Privacy Policy and the Philippine Data Privacy Act of 2012 (Republic Act No. 10173). By using jiliji, you consent to the collection and use of your information as described in our Privacy Policy.

Key privacy principles include:

• We collect only information necessary to provide our Services, verify your identity, process transactions, and comply with legal obligations.
• We use industry-standard encryption (256-bit SSL) to protect your data during transmission.
• We do not sell your personal information to third parties for marketing purposes.
• We may share information with service providers (payment processors, game providers, verification services) necessary to ope rate our Services, but only under strict confidentiality agreements.
• You have the right to access, correct, or delete your personal information by contacting our Data Protection Officer.
• We retain your data for as long as your account is active and for a period thereafter as required by law (typically 5-7 years for financial records).

For complete details on how we handle your data, please review our Privacy Policy.

7. Intellectual Property

All content on jiliji, including but not limited to text, graphics, logos, images, software, game interfaces, audio, and video (the "Content"), is the property of jiliji or our licensors and is protected by Philippine and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access and use jiliji solely for personal, non-commercial entertainment purposes. You may not:

• Copy, reproduce, distribute, transmit, display, perform, publish, license, or create derivative works from any Content without our express written permission.
• Use any data mining, robots, scraping, or similar automated tools to extract data from jiliji.
• Reverse engineer, decompile, or disassemble any software or technology used on jiliji.
• Remove or alter any copyright, trademark, or other proprietary notices.
• Use jiliji's trademarks, logos, or branding in any manner without our prior written consent.

Unauthorized use of jiliji's intellectual property may result in legal action and account termination.

8. Limitation of Liability

To the fullest extent permitted by law, jiliji, its affiliates, directors, employees, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our Services, including but not limited to:

• Loss of profits, revenue, data, or business opportunities.
• Service interruptions, downtime, or technical errors.
• Unauthorized access to your account due to your failure to secure your credentials.
• Errors in game results caused by third-party game providers.
• Delays in processing deposits or withdrawals due to payment provider issues.
• Actions taken by regulatory authorities or changes in applicable laws.

Our total liability to you for any claims arising from your use of jiliji shall not exceed the amount you deposited in the 90 days preceding the claim.

We make no warranties, express or implied, regarding the availability, reliability, or suitability of our Services. jiliji is provided "as is" without warranty of any kind.

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability, so the above limitations may not apply to you in whole or in part.

9. Dispute Resolution and Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to conflict of law principles.

9.1 Internal Dispute Resolution

If you have a complaint or dispute with jiliji, please contact our customer support team first. We are committed to resolving issues fairly and promptly. Most disputes can be resolved through our internal complaint process within 14 days.

9.2 Arbitration

If we cannot resolve a dispute through internal channels, you agree that any claim or controversy shall be resolved through binding arbitration conducted in Manila, Philippines, in accordance with the rules of the Philippine Dispute Resolution Center. The arbitrator's decision shall be final and binding, and judgment may be entered in any court of competent jurisdiction.

9.3 Class Action Waiver

You agree to resolve disputes with jiliji on an individual basis only. You waive any right to participate in class action lawsuits or class-wide arbitration against jiliji.

10. Account Termination and Suspension

We reserve the right to suspend or terminate your account at any time, with or without notice, for any reason, including but not limited to:

• Violation of these Terms or any applicable laws.
• Providing false or misleading information during registration or verification.
• Engaging in prohibited activities, fraud, or abuse.
• Failure to provide requested verification documents.
• Prolonged account inactivity (12+ months with zero balance).
• At our discretion if we determine that your continued use of jiliji poses a risk to us, other players, or our business operations.

Upon termination, you must immediately cease using jiliji. Any remaining balance in your account (excluding forfeited bonus funds or funds obtained through prohibited activities) will be returned to you after verification, subject to any applicable withdrawal fees and processing times.

You may also request voluntary account closure at any time by contacting customer support. Voluntary closures are processed within 7 business days.

11. Miscellaneous Provisions

11.1 Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

11.2 Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

11.3 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations without restriction.

11.4 Entire Agreement

These Terms, together with our Privacy Policy, Responsible Gaming Policy, and any applicable bonus terms, constitute the entire agreement between you and jiliji regarding your use of our Services and supersede all prior agreements and understandings.

11.5 Language

These Terms are provided in English. In the event of any conflict between an English version and a translation, the English version shall prevail.

11.6 Contact Information

If you have any questions about these Terms & Conditions, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 through your account dashboard
• Response Time: We aim to respond to all inquiries within 2 hours